Curtiss Wright Controls Embedded Computing Career Opportunities
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Repair Coordinator
CA - Irwindale
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Opportunity Snapshot
Looking for a place where you can excel and grow for years to come? At Curtiss Wright, business is booming, and we're adding top-notch, customer-focused professionals to our team in order to meet increased demands and achieve our next level of success. If you have outstanding customer service skills and the desire to work in a dynamic, fast pace environment where you can make a difference, please read on. . .
As a Curtiss Wright Repair Coordinator, you'll provide "front line" support for customer repair issues by handling all incoming and outgoing paperwork, monitoring the flow of parts and materials, and ensuring that all contract requirements are met before units are returned to the customer.
This is a role characterized by non-stop challenge and variety where no two days are ever the same -- giving you the chance to really expand your experience and skills, as you also enjoy a number of unique "perks" including:
The opportunity to make a real impact -- as the main point of contact for our customers, you'll be in a strong position to influence our relationships -- and future business -- with these companies. Furthermore, you'll be empowered to make recommendations for solutions that improve our systems and processes, increase customer satisfaction, and optimize our work environment.
Visibility -- in addition to directly interacting with customers, you'll regularly interface with many areas of our organization, including Executive Management, Engineering, Finance, Quality, Shipping, Customer Service, and Human Resources. This will allow you to develop a "bird's eye view" of our business, as well as broad recognition for your achievements in this role.
Great environment -- within the global resources of Curtiss-Wright we operate as a small, entrepreneurial company. We are a tight-knit team focused on teamwork, innovation, and results rather than bureaucratic processes. And while we definitely work hard to meet our timelines and exceed customer expectations, we also try to have fun as a team in the process.
Career growth -- your success in this role will prepare you for advancement into Test and Repair Management, as well as other areas of our organization.
Excellent compensation -- along with a competitive hourly wage and eligibility for our annual company bonus incentive, we offer a stock purchase plan and a full benefits package that includes health care coverage, a 401(k) plan and pension plan, tuition reimbursment and more; all of which kick in on your first day of employment. All employees are bonus eligible (payable dependent upon overall company performance).
Our Requirements
3+ years Customer Service experience, preferably in the aerospace/manufacturing industry
Great interpersonal and communication skills, including great phone skills and proven ability to develop strong working relationships with customers
Solid computer proficiency in a MS Office environment, including strong Excel skills
Ability to stay well organized and focused while multi-tasking
Preferred, but not required:
AS 9100/FAA audit experience
Bilingual skills
AS/AA degree, trade school certification or the equivalent in work experience
More About Your Role
As Repair Coordinator, you'll join the Test and Repair Department in our Irwindale facility and assist the Manager of Test and Repair (to whom you'll also report) in the day-to-day operations of the repair station. Your responsibilities will include:
Performing a variety of coordinating, routing, and material handling duties to meet production schedules.
Ensuring incoming materials are properly routed.
Monitoring the flow of materials and parts between departments in order to meet scheduled commitments.
Reviewing warranty claims.
Creating work orders and sales orders.
Creating work folders, sending quotes for repair, and closing out work orders.
Performing contract review and phone support for customers.
Following up in regards to purchase orders and approvals.
Making the final check on each repair before shipment.
Assisting the Finance department in setting up credit terms.
Keeping a database on the turnaround time of the department.
Receiving work assignments that are subject to a moderate level of control and review.
Monitoring the daily operations of a unit or sub-unit and ensuring we have all the parts and supplies to meet our timelines.
Understanding the implications of your work and making recommendations for solutions.
In the absence of the Repair Manager, you will also take responsibility for keeping the day-to-day operations functioning by making decisions and communicating with technical staff.
Keys to Success
Your success in this role will largely depend upon your ability to meet our 15-day turnaround time and customer satisfaction requirements, and we've identified a number of qualities and skills that will help you shine. These include:
Outstanding organization -- using Excel and the other tools at your disposal, you'll stay on top of our resources, production staff schedules, parts inventories, shipping and completion dates, and more to ensure customer units are delivered on time, every time.
Excellent communication & customer service skills -- you'll strive to build great working relationships with our customer base through articulate and friendly phone and email communications, quick response to customer requests or needs for information, high integrity, and a strong commitment to quality and excellence.
Strong initiative -- we'll look to you to be a self starter who can quickly come up to speed and take ownership of this function, step up as needed to ensure a strong operation, and consistently go above and beyond to exceed customer expectations.
An eye for innovation -- you'll consistently look for ways in which we can improve, whether it's better tracking, faster turnaround, higher quality, less waste, and/or increased return for the company.
High energy & versatility -- in our fast pace environment, you'll wear many "hats" and need to manage a wide variety of tasks simultaneously as you handle everything from customer calls to parts requests to audit assistance in addition to the regular paperwork and coordination.
A team player attitude -- you'll work to build strong, long-term partnerships with our internal team, as well as our customers, through hard work, a good attitude, courtesy and respect, and a willingness to help out and/or put in the extra time necessary to meet our objectives.
If this sounds like the right mix of challenge and opportunity, and you meet the required qualifications, we look forward to hearing from you.
About Us
Curtiss-Wright has a long history, with its roots dating back to the Wright brothers' first flight in 1903. We have continued on the path of innovation and advanced engineering, and have applied that expertise to a number of critical applications in high performance markets, to become a global leader in the field of high-precision engineering. Our success has resulted in a world-renowned reputation for performance, long-standing customer relationships and significant growth and profitability in the markets in which we compete.
Curtiss-Wright Controls Integrated Sensing, Inc. specializes in the production of high performance precision displacement transducers, avionics, control electronics, fire detection systems and manual controllers. Our diverse products range from the potentiometric position sensors in jet aircraft to aircraft cargo hold smoke detectors to Formula 1 race car sensors and joysticks in powered wheelchairs.
Today's aerospace, defense and commercial marketplaces are transforming to a business model utilizing fewer suppliers and higher levels of integration. Our products work in harmony to provide component and subsystem level solutions to customers that are developed and manufactured with functionality and reliability
Opportunity Snapshot
Looking for a place where you can excel and grow for years to come? At Curtiss Wright, business is booming, and we're adding top-notch, customer-focused professionals to our team in order to meet increased demands and achieve our next level of success. If you have outstanding customer service skills and the desire to work in a dynamic, fast pace environment where you can make a difference, please read on. . .
As a Curtiss Wright Repair Coordinator, you'll provide "front line" support for customer repair issues by handling all incoming and outgoing paperwork, monitoring the flow of parts and materials, and ensuring that all contract requirements are met before units are returned to the customer.
This is a role characterized by non-stop challenge and variety where no two days are ever the same -- giving you the chance to really expand your experience and skills, as you also enjoy a number of unique "perks" including:
The opportunity to make a real impact -- as the main point of contact for our customers, you'll be in a strong position to influence our relationships -- and future business -- with these companies. Furthermore, you'll be empowered to make recommendations for solutions that improve our systems and processes, increase customer satisfaction, and optimize our work environment.
Visibility -- in addition to directly interacting with customers, you'll regularly interface with many areas of our organization, including Executive Management, Engineering, Finance, Quality, Shipping, Customer Service, and Human Resources. This will allow you to develop a "bird's eye view" of our business, as well as broad recognition for your achievements in this role.
Great environment -- within the global resources of Curtiss-Wright we operate as a small, entrepreneurial company. We are a tight-knit team focused on teamwork, innovation, and results rather than bureaucratic processes. And while we definitely work hard to meet our timelines and exceed customer expectations, we also try to have fun as a team in the process.
Career growth -- your success in this role will prepare you for advancement into Test and Repair Management, as well as other areas of our organization.
Excellent compensation -- along with a competitive hourly wage and eligibility for our annual company bonus incentive, we offer a stock purchase plan and a full benefits package that includes health care coverage, a 401(k) plan and pension plan, tuition reimbursment and more; all of which kick in on your first day of employment. All employees are bonus eligible (payable dependent upon overall company performance).
Our Requirements
3+ years Customer Service experience, preferably in the aerospace/manufacturing industry
Great interpersonal and communication skills, including great phone skills and proven ability to develop strong working relationships with customers
Solid computer proficiency in a MS Office environment, including strong Excel skills
Ability to stay well organized and focused while multi-tasking
Preferred, but not required:
AS 9100/FAA audit experience
Bilingual skills
AS/AA degree, trade school certification or the equivalent in work experience
More About Your Role
As Repair Coordinator, you'll join the Test and Repair Department in our Irwindale facility and assist the Manager of Test and Repair (to whom you'll also report) in the day-to-day operations of the repair station. Your responsibilities will include:
Performing a variety of coordinating, routing, and material handling duties to meet production schedules.
Ensuring incoming materials are properly routed.
Monitoring the flow of materials and parts between departments in order to meet scheduled commitments.
Reviewing warranty claims.
Creating work orders and sales orders.
Creating work folders, sending quotes for repair, and closing out work orders.
Performing contract review and phone support for customers.
Following up in regards to purchase orders and approvals.
Making the final check on each repair before shipment.
Assisting the Finance department in setting up credit terms.
Keeping a database on the turnaround time of the department.
Receiving work assignments that are subject to a moderate level of control and review.
Monitoring the daily operations of a unit or sub-unit and ensuring we have all the parts and supplies to meet our timelines.
Understanding the implications of your work and making recommendations for solutions.
In the absence of the Repair Manager, you will also take responsibility for keeping the day-to-day operations functioning by making decisions and communicating with technical staff.
Keys to Success
Your success in this role will largely depend upon your ability to meet our 15-day turnaround time and customer satisfaction requirements, and we've identified a number of qualities and skills that will help you shine. These include:
Outstanding organization -- using Excel and the other tools at your disposal, you'll stay on top of our resources, production staff schedules, parts inventories, shipping and completion dates, and more to ensure customer units are delivered on time, every time.
Excellent communication & customer service skills -- you'll strive to build great working relationships with our customer base through articulate and friendly phone and email communications, quick response to customer requests or needs for information, high integrity, and a strong commitment to quality and excellence.
Strong initiative -- we'll look to you to be a self starter who can quickly come up to speed and take ownership of this function, step up as needed to ensure a strong operation, and consistently go above and beyond to exceed customer expectations.
An eye for innovation -- you'll consistently look for ways in which we can improve, whether it's better tracking, faster turnaround, higher quality, less waste, and/or increased return for the company.
High energy & versatility -- in our fast pace environment, you'll wear many "hats" and need to manage a wide variety of tasks simultaneously as you handle everything from customer calls to parts requests to audit assistance in addition to the regular paperwork and coordination.
A team player attitude -- you'll work to build strong, long-term partnerships with our internal team, as well as our customers, through hard work, a good attitude, courtesy and respect, and a willingness to help out and/or put in the extra time necessary to meet our objectives.
If this sounds like the right mix of challenge and opportunity, and you meet the required qualifications, we look forward to hearing from you.
About Us
Curtiss-Wright has a long history, with its roots dating back to the Wright brothers' first flight in 1903. We have continued on the path of innovation and advanced engineering, and have applied that expertise to a number of critical applications in high performance markets, to become a global leader in the field of high-precision engineering. Our success has resulted in a world-renowned reputation for performance, long-standing customer relationships and significant growth and profitability in the markets in which we compete.
Curtiss-Wright Controls Integrated Sensing, Inc. specializes in the production of high performance precision displacement transducers, avionics, control electronics, fire detection systems and manual controllers. Our diverse products range from the potentiometric position sensors in jet aircraft to aircraft cargo hold smoke detectors to Formula 1 race car sensors and joysticks in powered wheelchairs.
Today's aerospace, defense and commercial marketplaces are transforming to a business model utilizing fewer suppliers and higher levels of integration. Our products work in harmony to provide component and subsystem level solutions to customers that are developed and manufactured with functionality and reliability
Curtiss Wright Controls Embedded Computing is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
